Frequently Asked Questions
Everything you need to know about KIMCH & Inner Dreamer style and service.
What is the typical shipping time for my order?
Standard shipping usually takes 3-7 business days within the continental US. International delivery times vary by location, typically ranging from 10-21 business days.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be in their original, unworn condition with tags attached. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.
How can I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At KIMCH & Inner Dreamer, we prioritize ethical production. We use high-quality, durable fabrics and work exclusively with manufacturers who adhere to fair labor practices and environmental standards.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.